Your advance partial payment is simultaneously the cancellation fee. Further, international cancellation regulations apply. If you cancel your stay at least one month prior to your scheduled arrival, you will not be charged any cancellation fees; afterwards, you will be charged 3 nights till 10 days before arrival. In the case of late arrival or premature departure, the portion of your reserved stay which you missed will be charged to you at a rate of 80%. We therefore recommend that you obtain trip cancellation insurance when placing your reservations. If you do not cancel reserved beauty or vitality treatments in good time (less than 24 hours in advance), you will be charged 50% of the price. You will not be reimbursed for any package services not used.
Special cases (such as virus diseases):
In case of a voluntary cancellation of your hotel booking, which includes a stay in our area, in which no emergency has been declared and no restrictions have been decided, the usual above-mentioned cancellation conditions will be applied.
Every reservation can be changed twice within a year due to Covid 19 restrictions (risk area, border closures, ...) until 7 days before the date of arrival. Additional costs (different seasons, ...) must be paid directly at the hotel.