General conditions

All prices are per person and for the indicated periods of time for our luxury pension with all included services and amenities.
The children's rates are valid for children who stay in their parents' room and whose parents are paying the full rate. Your room will be ready to occupy starting at 3:00 p.m. In the event that you arrive after 6:00 p.m., we request that you notify us by phone. Further, on the day of your departure, we ask that you vacate your room by 11:00 a.m.

Reservations / Advance Pre-Payment:

All prices are per person and for the indicated periods of time for our luxury pension with all included services and amenities Breakfast, diner, Wellnessarea with pools and saunas, fitness-room, parkingplace).
Your rooms are considered reserved after you have made an advance pre-payment of EURO 150.oo per person, payable by bank transfer to Raiffeisenkasse Eisacktal, Kreuzgasse 7, I-39042 Brixen/Bressanone. Swift Code: RZSBIT21707. IBAN Code: IT38 J083 0759 1200 0030 7000 006 or by concluding a trip cancellation insurance policy – which you can obtain via us.

Cancellation:

Your advance partial payment is simultaneously the cancellation fee. Further, international cancellation regulations apply. If you cancel your stay at least one month prior to your scheduled arrival, you will not be charged any cancellation fees; afterwards, you will be charged 3 nights till 10 days before arrival.  In the case of late arrival or premature departure, the portion of your reserved stay which you missed will be charged to you at a rate of 80%. We therefore recommend that you obtain trip cancellation insurance when placing your reservations. If you do not obtain insurance, if you prematurely (less than 24 hours in advance) cancel reserved beauty or vitality treatments, you will be charged 50% of the price. You will not be remunerated for package services you do not take advantage of.

Trip Cancellation Insurance:

What should you do if something unexpected happens and you are unable to go on vacation as you had planned? With our trip cancellation insurance, at least you can insure yourself against the resultant financial costs. In the event that you make reservations and are delayed in arriving, can’t come at all, or have to leave prematurely, Directives allow the hotel to charge cancellation fees. In order to protect yourself against all resultant charges, we recommend that you sign up for this trip cancellation insurance. The trip cancellation insurance will then cover your costs. That’s why we recommend that you obtain trip cancellation insurance.

Surcharges

  • Full Board Surcharge (3-course lunch with salad bar): Euro 20.00
  • Household pets: Euro 20.00 (per day, without food) (If you bring your four-legged friend along to the hotel, please ask us in advance! Please note that dogs are not allowed in the dining area, in the health spa and bathing areas, and in the relaxation zone, and that they must not disturb the peace. Please understand also if it becomes necessary for us to charge you EURO 30.00 for a final cleaning of the room.)
  • Underground garage: Euro 5.00 per day / Euro 30,00 per week
  • In the case of single-occupancy of a Double Room, we will charge you a 50% surcharge on the given room category.

Reductions

  • If you reserve a stay with only breakfast, you will be granted a € 10.00 discount on your room rate.
  • MEALS NOT TAKEN: € 10.00 per person per day will be deducted for meals which are not taken (inform us 24 hours before).
  • Unused services of offer packages can not be deducted or refunded.
  • Spa Treatements cancellation: We kindly ask our guests to advise the staff for cancellation at least 24 hours before the appointment, after which treatments will be charged to account.
  • CHILDREN DISCOUNTS: for children staying in their parents' room, the following fixed rates apply >> See more....

Trip cancellations insurance

Occasionally, something can happen before the start of a trip. With our cancellation insurance you are financially protected. Secure yourself and take out this trip cancellation insurance Hotel Cancellation Plus right now.